FAQS

Why should I use GetJazzed Cleaning

GetJazzed Cleaning is a proud small business that is locally owned and has been providing Reputable and Reliable cleaning since 2017.  

We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

 

How do I know I can trust the people you send to my home?

We are very particular about who we hire. Upon being hired, each cleaner is trained to perform the detailed cleaning plans to our customers’ needs. We stand behind our work with a 24-hour Guarantee Policy. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.

Trust is a vital component of our business. We pride ourselves on having earned the trust of the loyal customers throughout the years of our company’s success.

 

 

Who Provides The Cleaning Supplies?

We provide all typical cleaning supplies & cleaning equipment. If requested and provided, we may clean with your preferred products depending on the chemicals.

 

How often should I have my space cleaned?

GetJazzed Cleaning offers cleanings on a one time, weekly, bi-weekly and monthly basis.

Our most popular visit is every two weeks, but we will schedule according to your needs.

 

Do I have to sign a contract?

No, we are contract free so no worries. We are happy to earn your business each time we clean.

 

Do I have to be home when the cleaner comes?

You do not need to be home, although of course you’re welcome to be.

The only thing you need to do is allow us to gain access to your home or business. Certainly if you feel comfortable you can give us a key, which makes things much easier for our staff. But by no means do you need to be home for us to complete the job. Many of our clients are not home and enjoy returning to a freshly cleaned house after a long day of work. We keep your keys and access information extremely secure.

 

What Form Of Payments Do You Accept For Your Services?

We accept Credit, Debit, Cash, and Checks (Businesses Only).

 

How Many Cleaners Will Be At My Home?

 We use the single cleaner model, so every home is assigned to 1 Professional Cleaner, however if the home is larger, or our schedule is busy we may send 2 or more.

 

 Will I Have The Same Cleaner Every Time?

We will always try to schedule the same Cleaner for your home each and every time. However there will be times when they are sick or unable to clean on your scheduled day and at that time we will have to assign another Cleaner for your home.

 

Do you guarantee your work?

Absolutely. We have a 100% satisfaction guaranteed policy.

 

Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.

 

 

Do you offer gift certificates?

No, sorry we do not currently offer gift cards but that will be coming soon.

 

What if I have a pet?

Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.

If your dog/cat is aggressive in any way, we suggest leaving your pet outside or in a gated area to ensure the safety of our team. If you are not home during our clean, we ask that you note how to handle the pet so the team is clear when entering the home.

 

Should I tip my cleaner?

Tips are not expected, however, the teams do appreciate them and are allowed to receive them. We have found it common for clients to tip a few dollars at the end of each clean. Leave whatever you feel comfortable with – whether that be a few dollars or nothing at all. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations.

 

How Can I Cancel or Reschedule My Cleaning?

 

If your request is within 24 hours of your scheduled service there will be a $45.00 non-refundable fee issued. If you do not cancel your appointment before we arrive at the property, you will be charged in full.

We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.

Email: GetJazzedCleaning@gmail.com

Phone (469) 430-8930

 

What if my cleaning schedule falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

  • Facebook Social Icon
  • Instagram
  • Pinterest

CALL OR TEXT FOR A FREE ESTIMATE  (469) 249-0038

Monday               

Tuesday              

Wednesday        

Thursday           

Friday                 

Saturday              

Sunday             

Operating Hours

2017 GetJazzed Cleaning

9:00 AM - 12:00 AM  

9:00 AM - 12:00 AM

9:00 AM - 12:00 AM

9:00 AM - 12:00 AM

9:00 AM - 12:00 AM

9:00 AM - 9:00 PM

9:00 AM - 9:00 PM

Available Nights

& Weekends

(469) 249-0038